Problem You attempt to retrieve information about a bad call reported by a user so you launch the Skype for Business Monitoring Reports, drill down to the Peer-to-Peer Session Detail Report reports, expand the Media Quality Report section but noticed that No media quality data
Problem You’ve configured Skype for Business integration with Polycom RealPresence Collaboration Server 1800 to allow Skype for Business clients to join into scheduled Polycom meetings but notice that an attempt to dial into the meeting would ring but the Polycom does not answer. Performing a
Problem You’ve received reports that users have experienced issues with logging into an audio conference as the leader with their PIN and noticed that your Skype for Business Server 2015 front-end server has the following error written in the Lync Server logs: Log Name: Lync
Problem You’ve configured your Skype for Business Server 2015 SIP FEDERATED PROVIDERS to federate with Skype for Business Online domains: … but notice that one of the domains you are trying to reach is listing the presence information of the contact as Presence unknown: Attempting
Problem You’ve just completed integrating Skype for Business Server 2015 with Exchange Server 2016 Unified Messaging to provide voicemail services but noticed that voicemails left for users are not being delivered and the following errors are being logged on the Exchange 2016 server: Log Name:
Problem You have a user who is enabled for Enterprise Voice in a Lync Server 2013 environment that had no issues placing and receiving calls but recently noticed that users attempting to call them is now receiving a fast busy with the error message: Cannot
Problem Companies federated with your Lync / Skype for Business environment have recently noticed that the status contacts in your organization briefly show as Updating…: … then eventually changes to Presence unknown: You’ve confirmed that the services on the Edge server are all Running: However,
Problem You’ve noticed that the Skype for Business Server Access Edge service on your Skype for Business Server 2015 Edge server is stopped and the following error is thrown when you attempt to start it: Windows could not start the Skype for Business Server Access
Problem You’ve recently failed over the CMS and pool from a primary Skype for Business Server 2015 to a backup server then failed the services back to the primary server but started noticing the following errors logged on the primary active server with the contents
I recently had to migrate and decommission a Skype for Business Server after upgrading it from Lync Server 2013 and noticed that the Windows 2012 Server would continuously blue screen every few hours. One of the tasks involved with the migration was to move the
