Attempting to pull and image from a Wyse thin client fails with: “Copy image to USB failed Press Enter key to reboot now.”

Problem 

You have the current thin client model:

Brand: Wyse
Model No: Zx0
Part No: 909682-01L

You would like to pull the image after staging the thin client so you proceed to download the Wyse USB Firmware Tool from the following site:

http://www.dell.com/support/home/bz/en/bzdhs1/product-support/product/wyse-z90d7/drivers

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https://appservices.wyse.com/pages/serviceandsupport/support/downloads.asp

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https://appservices.wyse.com/pages/serviceandsupport/support/dlOraFW.asp?which=102&model=USB%20Firmware%20Tool(Wyse Imaging Tool)

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You run the Wyse USB Firmware Tool.exe to prepare the USB flash drive:

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… but quickly notice that you receive the following error at the Prepare the USB drive window:

USB drive size less than 1GB, please insert higher capacity drive

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You close the application and re-launch it by choosing Run as administrator:

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The wizard successfully passes the step you received the error:

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With the successfully prepared USB stick, you proceed to pull the image but notice that the process completes at 100% but quickly displays the following error:

Copy image to USB failed

Press Enter key to reboot now.

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 Solution

This issue managed to get me stumped for an hour as I continued to try 4 different version of the tool without any luck until I decided to try selecting:

Windows Embedded Standard 7

… instead of:

Windows Embedded Standard 7 P

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Once I selected the correct operating system, the pull operation completed successfully.  I was unable to find any material online so I hope this blog post will serve a quick answer to anyone who made the same mistake as I did.

3 Responses

  1. Thank you for this! Such a simple fix, but the constant failures (and wait between tests) were very frustrating. I only wish I'd have looked for the specific error sooner.

  2. We left a copy of the firmware tool on the MTC, so it would also be handy for formatting the USB and pulling an image.