Attempting to access VMware View Horizon 5.3’s HTML5 Blast Secure Gateway for HTML access to desktop on port 8443 displays a “HTTP 404 Not found” in Internet Explorer or “Missing route token in request” in Mozilla Firefox

I’ve been getting quite a few calls lately from clients who have been deploying VMware View Horizon 5.3’s HTML5 Blast Secure Gateway for HTML access to virtual desktops and while the solution is rather quite simple, I thought I’d write a short blog post to clarify why they would receive the following errors when access the URL shown in the View Connection Server Settings:

https://<viewConnectionServerFQDN>:8443

Internet Explorer

HTTP 404 Not Found

The webpage cannot be found

HTTP 404

Mozilla Firefox

Missing route token in request

The reason why an administrator would see these errors is because HTML5 access with VMware View is not meant to be access via https://<viewConnectionServerFQDN>:8443

The proper way of access any published virtual desktops with VMware View Horizon 5.x is to use the regular HTTPS 443 URL as such:

https://<viewConnectionServerFQDN>

Note how the options above allow the regular Install VMware Horizon View Client option on the left and VMware Horizon View HTML Access on the right.

I will be writing another post on how to configure VMware Horizon View HTML5 access over the next few days.