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VMware Horizon 7.6.0 agent unable to contact Connection Server with error: “com.vmware.vdi.messagesecurity.MessageSecurityException: Paired key does not exist”

Problem You’ve noticed that some desktops are in Agent Unreachable state in the VMware Horizon 7 Administrator console and clicking on the elipsis displays the following detail: Status:Agent unreachable Pairing state:Paired and secured Configured by:vcs.domain.com Attempted theft by: Reviewing the debug logs on the virtual

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Attempting to authenticate with SecurEnvoy passcode for VMware Horizon View fails with: “Access Denied” and “Incorrect Soft Token Code Received From Client”

Problem You’ve completed configuring VMware Horizon View with SecurEnvoy but when authentication fails with Access Denied: Reviewing the SecurEnvoy logs reveal the following error: Incorrect Soft Token Code Received From ClientIP=10.34.30.58 RemoteID= Solution One of the possible reasons why authentication would not work and this

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