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Attempting to launch a Citrix XenApp / XenDesktop 7.x application published with a NetScaler VPX fails with: “Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Network issues are preventing your connection. Please try again. If the problem persists, please call your help desk.”

August 16, 2017

Problem You attempt to launch a Citrix XenApp / XenDesktop 7.x application published with a NetScaler VPX: The following Citrix Receiver Remote Desktop Connection window is presented and displays the progress bar: Starting… More information Clicking on the More information button displays: Connection in progress…

Attempting to launch XenApp 7.x application throws the error: Cannot start app “Outlook 2013”

June 6, 2017

Problem You have received reports from a select few users that they receive the following error message when they attempt to launch an application from the StoreFront portal: Cannot start App “Outlook 2013” Logging onto the Citrix Delivery Controller and reviewing the application logs show

Unable to search for users outside of the domain the Citrix XenDesktop 7.11 Citrix Director server is joined to

April 28, 2017

Problem You’ve noticed that your Citrix XenDesktop 7.11 environment with Citrix Director installed: … is unable to look up users from another domain that there is a forest trust configured to: Navigating into the Sessions tab displays these foreign domain accounts: … and navigating into

Removing GoToMeeting, GoToWebinar, GoToTraining icons in XenApp and XenDesktop 7.11

December 30, 2016

I’ve noticed that many of my clients have noticed that the GoToMeeting, GoToWebinar and GoToTraining icons can mysteriously appear when using the Citrix Receiver to connect to applications after upgrading their XenApp or XenDesktop from, say 7.6 to 7.11: Administrators will know that earlier versions

User accounts with “User must change password at next logon” are unable to log into Citrix XenApp or XenDesktop via the NetScaler portal

December 14, 2016

Problem You’ve noticed that Active Directory user accounts with User must change password at next logon: … are unable to log into Citrix XenApp or XenDesktop via the NetScaler portal as the following error is presented: Incorrect user name or password. Solution Two of the

Disabling the favorites tab displayed in Citrix StoreFront 3.7.0.39

December 12, 2016

A few of my colleagues and clients have referenced one of my previous blog post: Disabling tabs displayed in Citrix StoreFront 3.x https://blog.terenceluk.com/2015/12/disabling-tabs-displayed-in-citrix.html … and indicated that they would like to hide the Favorites tab: … but they are unable to find the Disable User

Attempting to upgrade Citrix StoreFront 2.6.0.5031 (Xenpp 7.6) to 3.7.0.39 (XenApp 7.11) fails with: “An error occurred during installation. Please ensure all the required prerequisites have been installed an run the installer again.”

December 5, 2016

Problem You’re attempting to upgrade your XenApp 7.6 environment to 7.11 but noticed that the upgrade for Citrix StoreFront 2.6.0.5031: … to 3.7.0.39 fails with: StoreFront did not install An error occurred during the installation. StoreFront failed. Citrix StoreFront 3.7.0.39 failed. An error occurred during

Unable to add additional Delivery Controller to an existing Citrix XenDesktop 7.9 site

August 23, 2016

Problem You’ve just completed configuring a new Citrix XenDesktop site on your first delivery controller and proceed to install XenDesktop onto the second delivery controller then select the Scale your deployment – Connect this Deliver Controller to an existing Site to connect the second delivery

Unable to add additional Delivery Controller to an existing Citrix XenDesktop 7.9 site

August 23, 2016

Launching XenApp 7.6 desktop published through NetScaler appliance throws the error: “The connection to “” failed with status (Unknown client error 1110).”

May 18, 2016

Problem You attempt to launch a XenApp 7.6 desktop published through NetScaler appliance: … but notices that you are presented with the following error message: The connection to “<YourXenAppGroup>” failed with status (Unknown client error 1110). Solution One of the common reasons why this error

Hello! My name is Terence Luk and welcome to my blog.

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Attempting to launch XenApp 7.x application throws the error: Cannot start app “Outlook 2013”

Unable to search for users outside of the domain the Citrix XenDesktop 7.11 Citrix Director server is joined to

Removing GoToMeeting, GoToWebinar, GoToTraining icons in XenApp and XenDesktop 7.11

User accounts with “User must change password at next logon” are unable to log into Citrix XenApp or XenDesktop via the NetScaler portal

Disabling the favorites tab displayed in Citrix StoreFront 3.7.0.39

Attempting to upgrade Citrix StoreFront 2.6.0.5031 (Xenpp 7.6) to 3.7.0.39 (XenApp 7.11) fails with: “An error occurred during installation. Please ensure all the required prerequisites have been installed an run the installer again.”

Unable to add additional Delivery Controller to an existing Citrix XenDesktop 7.9 site

Unable to add additional Delivery Controller to an existing Citrix XenDesktop 7.9 site

Launching XenApp 7.6 desktop published through NetScaler appliance throws the error: “The connection to “” failed with status (Unknown client error 1110).”

Hello! My name is Terence Luk and welcome to my blog.

Follow me:

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