I recently upgraded a client’s VMware Horizon View 7.0.2 infrastructure to the latest 7.4.0 version Build 7400497:
… and received reports the next day that virtual desktops were not being started up when the user had shut them down even though the Remote Machine Power Policy was configured as Ensure machines are always powered on:
After reviewing the event logs and performing various troubleshooting steps without any luck, I gave the recommendation VMware support always suggested:
Shut down all View servers then power them on one after another to allow the database to synchronize properly
… a try and was able to correct the issue. Hope this post will help anyone who may encounter this problem. Please refer to the following KB for a more detailed outline of the steps for restarting the servers:
Restart order of the View environment to clear ADLDS (ADAM) synchronization in Horizon View (2068381)
https://kb.vmware.com/s/article/2068381
