Problem
You attempt to access a VMware View 6 desktop via Blast HTML 5 access with Internet Explorer 9 but receive the following screen where the progress wheel spins on indefinitely:
You’ve verified that HTML Access is enabled:
… as well as the Blast Secure Gateway configuration:
Solution
The first thought I had when I ran into this issue was that there was something wrong with the View Connection server because this was an environment that was working just a few days ago but after combing through all of the settings and finding nothing wrong, I went ahead and tried accessing the desktop from the same machine but with the Chrome browser and was able to connect. Suspecting that it may simply be a browser issue, I went ahead and test the View connection server’s IE browser and was able to connect:
Note that the IE version details are as follows:
Version 10.0.9200.16721
Update Versions: 10.0.10 (KB2879017)
I’m not sure if the issue with IE 9 is related to the recent patches that were installed onto the desktop but I suspect it probably is. The following is the version details of the problematic IE:
Version 9.0.8112.16421
Update Versions: 9.0.34 (KB3008923)
Note that IE 9 is officially supported as per the following VMware documentation:
